Need help?

Frequently Asked Questions

How do I find you at the airport?

Our greeters hold a Cheap Shuttle Cancun Banner. Greeters are always outside the terminal and never inside (please avoid time share agents inside the airport). You will need to walkout and look for our greeters at the Arrivals Area.

I'm not staying at a hotel, can you pickme up anyway?

We can pick you up from any residence, private condo, Airbnb, as long as you can provide directions, maps or links showing the location.The best way to provide this information is by email.

What if my flight is delayed?

Our greeters at the airport keep track of your flight for early arrivals or delays. There is no need to let us know that your flight is delayed.

What time will my transportation pick me up upon departure?

If you booked a round trip, your departure will be arranged with our staff at the airport on your arrival. If you booked a one way, we send an email confirming your pickup time. We always schedule you with enough time sou can be at the airport at least 2 hours before your flight departure.


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We provide first-class service, with a highly trained team and fully equipped units, to turn your trip into an unforgettable experience.

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