Reservation Policies

Rates shown on the site are valid only on the day they are quoted. Rates apply specifically to the service requested, otherwise rates may vary. A reservation is considered complete when a confirmation number is available and the corresponding charge has been applied if payment was made online.

You declare under oath of truth, appearing in your own and personal right and/or through your legal guardian, who is a natural or legal person, of legal age, skilled, capable and with sufficient means or economic capacity to be bound by virtue of these Terms and Conditions, as well as with interest in acquiring the reservation and intermediation services specified here.

By booking, you are authorizing us in writing and/or verbally to use your credit card to make payment and you are confirming knowledge and acceptance of our reservation, payment and cancellation policies. All reservations are subject to availability on the date your request is processed. Availability cannot be guaranteed until full payment for the service is received.

Changes in round services may be applied at no cost if they are requested 8 hours before your pick up time and within customer service hours from 8 am to 10:40 pm

Payment Policies

The amount corresponding to your transportation or activity reservation can be paid in cash to the driver upon arrival at the destination or with Pay Pal as should be done in the case of other services. If you choose the Pay Pal option, Pay Pal will immediately charge the information. of the Credit card provided by You on said platform for this purpose, as long as the status of your reservation shows that it is confirmed, it will appear on your account statement with the title: "Cheap Shuttle Cancun" or with the equivalent legend to the Supplier .

If you do not have any of these credit cards, you can send us a bank transfer or make payment by bank deposit. For more information, please contact one of our Travel Agents by email at reservations@cheapshuttlecancun.com or via WhatsApp at phone: +52 (998) 161 0165.

The rates published on our site are in American Dollars and Mexican Pesos, which are duly specified at the time. In the case of another currency, the transaction amount will be converted to American Dollars at the exchange rate on the day of the transaction. Please note that the amount listed on your credit card payment receipt may vary by up to three percent due to fluctuating international currency exchange rates. Our company www.cheapshuttlecancun.com is not responsible for the fluctuation and acceptance of these policies; You acknowledge having been informed of the exchange rate fluctuation and agree to the corresponding charge in American Dollars or Mexican Pesos.

Redes sociales
Este Sitio contiene enlaces a diversas páginas sociales, incluyendo páginas de Facebook, X, Youtube, Tiktok con nombre de usuario: Cheap Shuttle Cancun; Usted reconoce que dichas páginas son exclusivamente para uso informativo y difusión social de Cheap Shuttle Cancun, y Cheap Shuttle Cancun no será responsable, entre otros, del contenido, información, publicaciones de terceros, comentarios, fotografías, videos, contenido de hashtags. , o Cualquier otro material más allá de la administración directa de Cheap Shuttle Cancun, ni el material compartido en dichos sitios sociales por Usted o cualquier tercero y fuera de la administración de Cheap Shuttle Cancun puede violar los derechos de propiedad industrial o derechos de autor. Usted es responsable del uso que pueda darle a dichos sitios, y libera a Cheap Shuttle Cancun de cualquier responsabilidad por cualquier uso indebido o malicioso que pueda hacer de ellos, o por publicaciones, información, comentarios y material diverso que pueda resultar ofensivo, insidiosos, erróneos, pornográficos o que puedan incitar a la violencia, rebelión, huelga, o cualquier actividad no permitida por la ley y las buenas costumbres.

Políticas de Pago

The amount corresponding to your transportation or activity reservation can be paid in cash to the driver upon arrival at the destination or with Pay Pal as should be done in the case of other services. If you choose the Pay Pal option, Pay Pal will immediately charge the information. of the Credit card provided by You on said platform for this purpose, as long as the status of your reservation shows that it is confirmed, it will appear on your account statement with the title: "Cheap Shuttle Cancun" or with the equivalent legend to the Supplier . If you do not have any of these credit cards, you can send us a bank transfer or make payment by bank deposit. For more information, please contact one of our Travel Agents by email at reservations@cheapshuttlecancun.com or via WhatsApp at phone: +52 (998) 161 0165. The rates published on our site are in American Dollars and Mexican Pesos, which are duly specified at the time. In the case of another currency, the transaction amount will be converted to American Dollars at the exchange rate on the day of the transaction. Please note that the amount listed on your credit card payment receipt may vary by up to three percent due to fluctuating international currency exchange rates. Our company www.cheapshuttlecancun.com is not responsible for the fluctuation and acceptance of these policies; You acknowledge having been informed of the exchange rate fluctuation and agree to the corresponding charge in American Dollars or Mexican Pesos.

Waiver of Liabilities

Our company, www.cheapshuttlecancun.com serves as an intermediary between the client and the provider of goods and services promoted on the site. www.cheapshuttlecancun.com establishes commercial negotiations within its own quality and service standards, such as, but not limited to: ground transportation and other tourism-related activities, such as tours and excursions, choosing only the most qualified and quality suppliers. greater prestige in the market. Despite this, www.cheapshuttlecancun.com cannot assume any responsibility towards those who purchase services on its website, for acts or omissions of the suppliers advertised here, by virtue of which it has no control over their legal or personal relationship, of equipment, operation or ownership.

   www.cheapshuttlecancun.com declares that:

•      Acts committed or omissions caused by any party other than Cheap Shuttle Cancun or its employees.
• Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstances beyond the direct control of Cheap Shuttle Cancun.
• Failure by the client to obtain required travel documentation, such as, but not limited to, passport, visas and certificates, in which case no refund will be granted.
• Failure by the customer to comply with travel instructions, such as, but not limited to, flight schedules, hotel check-in and check-out dates and times, and coupon redemption policies.
• Misunderstandings on your part regarding the terms and conditions under which the service will be provided, since you understand that the only ones that govern are those present and not any others that you believe you have received verbally or by telephone from anyone, since those who govern will always be those that you have received in writing and these will be in force at the time of making your reservation.
• At your insistence on carrying out any type of trip, tourist activity, taking a tour, excursion, taking any type of air, land, sea or any other type of transportation, in precarious health conditions or that are not optimal for the development of said activities. activities, as well as the development on your part of any type of extreme sports or activities that may entail any danger and that were carried out under your full knowledge, or when you suffer from any type of illness, medical condition, disability, any type of allergy, If you are under medication or medical prescription, rest instructions and/or all those medical conditions that were omitted under your responsibility and that could result in a deterioration of your health at the time of carrying out said activities under awareness of the cause, under such occasions they will always be considered carried out at your own risk, releasing Cheap Shuttle Cancun from any complaint, claim, grievance, disagreement, reward, compensation, claim for direct, indirect, punitive, courtesy, etc. damages, arising from any incident caused during the development of any service or activity and any future events arising from the initial incident due to any of these causes.
• Cheap Shuttle Cancun will not provide a full refund in situations where a service must be interrupted, postponed or canceled for reasons beyond its control (acts of God such as bad weather - including hurricanes -, earthquakes or war, acts of terrorism or others). , circumstances under which www.cheapshuttlecancun.com cannot obtain a full refund from the operators-service providers in view of specific contractual terms. To cover accounting and administration services, www.cheapshuttlecancun.com will have the right to a withholding of up to 10% on the total amount paid by the client for their reservation.
• Photos shown on the website are representative only and do not guarantee an exact representation upon arrival.
• Descriptions of travel services are updated by www.cheapshuttlecancun.com to the best of our knowledge, but they do not guarantee that everything will be exactly the same upon arrival
• www.cheapshuttlecancun.com reserves the right to reject any customer at any time.
• Any claim or written notices against www.cheapshuttlecancun.com must be received no later than fourteen (14) days after returning from said trip.

Despite establishing close communication with www.cheapshuttlecancun.com suppliers advertised here, there is a possibility that the validity of some prices may have expired or that suppliers incorrectly provide the rates fed to our database. . Despite this, www.cheapshuttlecancun.com takes the precaution of verifying the rates that apply to each reservation. If the correct price is less than the quoted quantity, www.cheapshuttlecancun.com applies the lower quantity. If the correct price is greater than the mentioned amount, your assigned Travel Advisor will contact you without delay to give you the information of the correct amount, registering the cancellation of a reservation for disagreeing with the increase in price, you waive expressly to www.cheapshuttlecancun.com and its suppliers from any responsibility or compensation for inconveniences caused by said cancellation.

Cheap Shuttle will make every effort to deliver passengers to their destination on time; however, will not be responsible for delays caused by weather, road, traffic or any other unforeseen conditions. Any expenses arising from delays in departure or arrival times, including, but not limited to, missed flights, missed schedules or other travel connections, will be the sole responsibility of the passenger.

 
Cancellation and refund policy

Any cancellation request must be communicated in writing by email to our Customer Service Department, mentioning your reservation number.

•      To cancel your reservation, you must contact the customer service department at reservations@cheapshuttlecancun.com with your reservation number.
• You can get a full refund by canceling at least 24 hours before the service
• In case of a NO SHOW, no refund applies.

Billing Policies

If you need to invoice your transportation service, please attach the following documentation to the email reservations@cheapshuttlecancun.com:

• Legible photo of the coupon
• If the service has been paid by card, specify in writing the type (Credit, Debit) and attach proof of payment.
• Proof of tax situation in PDF format

Or if you wish, contact the following phone number: +52 (998) 161 0165

It is important that you request your invoice within the month in which the service was performed.

If you do not send complete information, it will NOT be possible to issue your invoice.